Key Achievements:
- Reduced overdue debt by 25% within six months through proactive collection strategies.
- Streamlined credit control processes, reducing average collection days by 15%.
- Recovered £100,000 in outstanding payments previously considered at risk.
- Implemented automated reminders and reporting, saving the team 8–10 hours per week.
- Improved accuracy of customer account reconciliations, reducing disputes by 30%.
Duties & Responsibilities:
- Monitor and manage customer accounts to ensure timely payments.
- Prepare and issue invoices accurately and on time in line with contracts.
- Reconcile accounts receivable ledger and resolve discrepancies or disputes.
- Contact customers regarding overdue invoices and negotiate payment plans where necessary.
- Maintain accurate records of collections, payments, and communications.
- Prepare AR reports and dashboards for management review, including ageing reports.
- Collaborate with sales, operations, and finance teams to resolve billing or payment issues.
- Conduct credit checks on new and existing customers to mitigate risk.
- Support month-end and year-end closing processes related to receivables.
- Implement internal controls and procedures to ensure compliance and efficiency.
- Liaise with auditors and provide documentation for financial audits.
- Assist in forecasting cash flow related to receivables and collections.
- Participate in automation and process improvement initiatives for credit control.
- Train and mentor junior credit control or AR staff as required.
- Approve payment arrangements and monitor adherence to agreed terms.
- Ensure compliance with statutory, regulatory, and corporate financial policies.
- Maintain confidentiality, integrity, and professionalism in all credit control activities.
- Follow up on disputed invoices and escalate unresolved issues to management.
- Provide ad-hoc reporting and analysis on credit risk, overdue accounts, and recovery rates.
- Contribute to continuous improvement initiatives across finance and credit control teams.
What does a Credit Controller do?
A Credit Controller manages customer credit accounts, collects outstanding payments and helps reduce overdue debt while maintaining positive customer relationships. Their work plays a vital role in protecting an organisation's cash flow and financial stability.
What qualifications do you need to become a Credit Controller?
Many employers recruit candidates with previous credit control or accounts receivable experience. AAT qualifications or broader accounting studies can further strengthen career prospects.
What skills are important for a Credit Controller?
Credit Controllers require excellent communication, negotiation and organisational skills. Strong attention to detail, persistence and the ability to build professional customer relationships are equally important.
What are the responsibilities of a Credit Controller?
Responsibilities include contacting customers regarding overdue payments, allocating cash receipts, monitoring aged debt, negotiating repayment arrangements, maintaining customer accounts and producing credit control reports.
What career progression is available for a Credit Controller?
Credit Controllers commonly progress into Senior Credit Controller, Credit Manager, Accounts Receivable Manager, Transactional Finance Manager or Shared Services leadership positions.