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Customer Care Specialist
£27000 - £30000 per annum
Basingstoke
Posted: 10/09/2024
Permanent
Job Ref: 387148836
Job Details
Sheridan Maine are actively recruiting for a Customer Care Specialist to join a dynamic organisation based in North Hampshire.
Reporting to the Customer Service Manager, the role will be responsible for handling incoming customer calls and dealing with queries whilst maintaining a positive customer experience.
Key duties of the role will include:
Answering and logging incoming and outbound customer calls
Monitoring and dealing with customer contact via live chat and email
Assist and resolve customer queries
Understand and identify customer needs
Referring customers to relevant departments when required
To be considered for this role, you will have the following skills and attributes:
Excellent customer service background ideally from a call centre or similar environment
Able to quickly build rapport and strong customer relationships
Desire to provide outstanding customer experience
Experience of upselling / sales is desirable
Highly motivated and target driven
This is a fantastic opportunity for a customer service focused individual to join a leading organisation. Benefits include bonus and unparalleled career development and progression.
You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
